At PussyX, all products are supplied brand new and unused. Before placing an order, we encourage customers to carefully review all product details, including descriptions, specifications, images, and videos, to ensure the item meets their expectations.
Due to the intimate nature of our products and direct contact with private areas, returns are limited for health and safety reasons. This policy helps prevent cross-contamination and protects the well-being of all customers.
That said, we are committed to resolving any legitimate issues in a fair and professional manner.
Return Eligibility
You may contact us regarding a return within 2 days of receiving your order, subject to the conditions below.
Return Conditions
To be eligible for a return:
(a) The item must be unused, unworn, and in resalable condition (b) All original packaging must be intact and undamaged (c) The item must not show any signs of use, alteration, or wear (d) Returns must be authorized by customer support prior to being sent back (e) Items returned without prior approval will not be accepted (f) Cash-on-delivery (C.O.D.) returns are not accepted (g) Return shipping costs are non-refundable unless otherwise agreed
How to Request a Return
To initiate a return request:
(a) Contact our customer support team at info@pussyx.com, stating the item(s) you wish to return and the reason (b) Await confirmation and return instructions from our support team (c) Securely package the item in its original packaging (d) Ship the item using a traceable shipping method (e) Provide a valid tracking number or tracking link within 48 hours of shipment
Once the return is received and inspected, we will proceed according to the applicable resolution.
Refund Policy
Refunds may be issued under the following circumstances:
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Order Cancellation (Before Dispatch)
(a) Within 12 hours of placing the order: Full refund, no transaction fee
(b) After 12 hours but before dispatch: Order cancellation is still possible; however, a 10% transaction fee will be deducted, and the remaining balance will be refunded
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Orders Not Received
(a) Order not received despite a correct shipping address and extended delay
(b) Missing items in a multi-item shipment
In such cases, refunds will be issued after verification and agreement with customer support.
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Post-Delivery Issues
Refunds or replacements may be considered in the following cases:
(a) Damaged item (b) Defective item (c) Change of mind, provided the product and packaging are unused and in resalable condition
For all cases above, customers must submit clear photos and relevant order details for verification before any resolution is approved.
Refund Processing Time
Once a refund is approved and processed, the refunded amount will typically be credited to your original payment method within 24 hours.
If you do not receive the refund within a reasonable timeframe, please contact us at info@pussyx.com
Important Notes
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We reserve the right to refuse returns that do not meet the conditions outlined above
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This policy does not affect your statutory consumer rights where applicable
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All return and refund decisions are made on a case-by-case basis to ensure fairness
