Warranty

What’s Covered


We stand behind the quality of every pussyx product.
Each product is carefully crafted and inspected before shipment. If your item experiences a manufacturing defect or functional issue under normal, intended use, it is eligible for warranty support.

Covered situations include:
  • Product arriving with a functional issue
  • Internal mechanical or electronic failure not caused by misuse
  • Structural defects that prevent normal operation

As long as the issue is not caused by human error or external damage, our team will assist you.

What’s Not Covered

This warranty does not apply to issues resulting from:
  • Improper use, misuse, or abuse
  • Accidental damage, drops, or impact
  • Unauthorized modification or disassembly
  • Exposure to liquids or environments beyond the product’s intended design
  • Normal wear and tear over time
Damage caused by user actions or external factors is not covered.

Warranty Period

Standard Warranty Length


All pussyx products include a 90-day limited warranty, beginning on the date of delivery.
  • Valid for 90 days only
  • Applies exclusively to non-human-caused defects
  • Available to the original purchaser with a valid order record

Section 3: How to Claim

Requesting Warranty Support


Our warranty process is designed to be clear and efficient.
Step 1: Contact Customer Support Reach out to our support team with a brief description of the issue.
Step 2: Provide Order Information Please include your order number and, when possible, photos or a short video showing the issue.

Step 3: Resolution After review, we will provide one of the following solutions:
  • A replacement product, shipped at no additional cost
  • A partial refund, depending on the specific situation
Our team will confirm the appropriate solution and guide you through the next steps.

Our Commitment

At pussyx, quality is not a promise — it is a responsibility.
If a product fails to perform as intended due to a qualifying issue, we will address it with fairness, transparency, and care.
If you have any questions regarding warranty coverage, our support team is always available to assist.