Shipping Info
Shipping regions
We currently ship to most major regions worldwide.
Available destinations are shown at checkout.
Estimated delivery time
Orders are processed within 24–48 hours.
Estimated delivery times are provided as a range at checkout, depending on destination and shipping method.
Tracking availability
Tracking information is provided once your order has shipped.
Discreet Shipping
All orders are shipped in plain, discreet packaging.
Plain box
Packages are sent in unmarked boxes with no visible branding.
Neutral sender name
A neutral sender name is used for all shipments.
No product information on label
Shipping labels do not display product names or descriptions.
Returns Policy
Hygiene-related return limitations
Due to hygiene reasons, used products cannot be returned unless defective.
Unused / defective product policy
Unused items in original condition may be eligible for return.
Defective or damaged products will be handled according to our support process.
Return timeframe
Return requests must be submitted within the stated return period after delivery.
Refunds
Refund method
Approved refunds are issued to the original payment method.
Processing time
Refund processing times may vary depending on the payment provider.
